Shipping policy

SHIPPING POLICY

SHIPPING COVERAGE

We are currently shipping to Malaysia and Singapore only.

At this time, we do not offer shipping to other international destinations.

ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

SHIPPING RATES & DELIVERY ESTIMATES

Malaysia

  • Free Insured Shipping

  • Insured Shipping + Skip The Line (Process My Order First): RM9.90

Singapore

  • Insured Shipping: RM29.90

  • Insured Shipping + Skip The Line (Process My Order First): RM59.90

Delivery time may vary depending on courier handling, customs clearance for Singapore orders, public holidays, and peak periods.

TRACKING INFORMATION

Once your order has been shipped, tracking information may take 1 to 3 working days to update.

If you have received a shipping confirmation email, please allow some time for the courier system to reflect the latest tracking status.

WRONG OR INCOMPLETE ADDRESS

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for failed delivery, delays, or undeliverable parcels caused by incorrect, incomplete, or missing address details provided by the customer.

PARCEL MARKED AS DELIVERED

If your parcel is marked as delivered by the courier but you have not received it, please contact the courier service and check with your household, building management, or nearby collection area first.

If the parcel is confirmed lost or stolen after being marked as delivered, please contact us at flexiglobeenterprise@gmail.com with the full details of your order and shipment.

Each case will be reviewed individually. Replacement or further action will be considered at our discretion. In such situations, a refund may not be guaranteed.

CUSTOMS, DUTIES & TAXES

For orders shipped to Singapore, any applicable import duties, taxes, or customs charges are the responsibility of the customer.

We are not responsible for any customs delays, import charges, or additional fees imposed by the destination country.

REFUSED OR UNCLAIMED PACKAGES

If a package is refused by the customer, left unclaimed, or cannot be delivered due to customer-related issues, we reserve the right to decline any refund.

This includes cases where:

  • the customer refuses to accept the parcel

  • no collection or delivery attempt is completed due to customer inaction

  • the delivery address provided is incorrect or incomplete

WHERE ARE WE BASED?

Our company is based in Malaysia.

For any shipping-related questions, please contact us at flexiglobeenterprise@gmail.com.